Checkin and Checkout
Our apartments are usually ready for checkin at 16:00 on the day of arrival.
On the day of checkout please leave your apartment before 9:30 in the morning. Cleaning of the apartments takes all day and the cleaning staff needs to get into the rooms at that point.
Payment & Booking
After receiving your booking confirmation we ask you to pay 30% of the total price to our bank account by IBAN bank transfer within 14 days
Please note booking code, Name and date of arrival on your bank transfer.
The rest of the amount needs to be payed in full and in advance 30 days prior to your stay by bank transfer.
Please see your booking confirmation for our bank details.
Small pets (max 1) can be brought only after checking in with us and only during the summer period.
We’ve had too many problems with dirty and wet dogs in winter, plus people really come to Serfaus for skiing – you can’t leave the dog alone in the apartment anyway.
- add on charge for pet: € 10,00 per night
The local tax will be charged for guests 16 years old and older and is € 2,60 per person and day .
You can bring one car and park it free of charge in front of the building.
Our apartments are non smoking apartments and smoking is banned in the building, except for the balconies if you don’t disturb other guests.
our fair cancellation policy
Cancellation prior to 3 months of your arrival date is free of charge.
If you cancel after that, a cancellation fee of 100% of your charges will be charged.
However, we’ll try to rent out the rooms again immediately through all channels and if successfull we’ll deduct the income generated from that from your total price which might reduce your cancellation fee significantly.
Thus the cancellation fee is at maximum 100%, if we’re lucky you’ll only be charged with an administrative fee of 80€. The local tax will be refunded no matter what.
You can find details in our terms at AGB, see §5.
please see our general terms: AGB.